Warranty and support

1-year warranty

Every Chirpie alarm (the Chirpie, Chirpie Infinity, Chirpie Infinity Fusion and Chirpie Link) has a 1-year warranty against manufacturing faults, starting from the day you receive it.

The warranty doesn’t cover damage from misuse, accidents or water, normal wear and tear, or lost pins and accessories.

How to make a claim

  1. Email sales@chirpie.com.au with your order number (or proof of purchase) and a short description of the problem.
  2. Include a photo or short video showing the fault. It helps us sort it out quickly.
  3. Once we’ve confirmed the fault, we’ll post you a replacement at no cost. You don’t need to send the faulty alarm back.

Warranty provided by Alerting Devices Australia Pty Ltd (Safe-Life), ABN 67 637 195 941, 5/270 Lower Dandenong Rd, Mordialloc VIC 3195. Phone 03 9588 0392, email sales@chirpie.com.au. We cover the cost of sending your replacement.

Your rights under the Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

The benefits of our warranty are in addition to your other rights and remedies under the law. For change-of-mind returns, see our refund policy.

Instruction manuals

Need help?

Most questions are answered in our FAQ. Otherwise email sales@chirpie.com.au or call 03 9588 0392 and we’ll help.